Citrix Print Manager service is dependent on the Microsoft Print Spooler service. If printing suddenly stops working for Citrix users, it may be due to the Print Service - either the one from Citrix or the built-in one from Microsoft. Admins should follow a troubleshooting process to fix the error.
This missing driver can cause client printers on Mac and Linux endpoints to fail to be created in the XenApp and XenDesktop sessions.
Microsoft had previously built the HP PostScript driver into the Windows 7 and Server 2008 R2 operating systems, but no longer includes it with Windows 10, Server 2012 R2 or Server 2016. Through Citrix Director, admins can see which printers are mapped in the session and which policies have applied for the current user.Ĭitrix uses the HP PostScript driver. Verify that a printer is certified with the Citrix Ready product guide website.Ĭitrix has a default policy that allows client printer redirection, which means that all printers on the connecting client will be automatically created in the Citrix session. Sometimes there are Citrix printing issues around Citrix Policies and other Group Policies that disable the auto-creation policy or have hardening scripts running on the session hosts, which disable services that allow for client redirecting printing to work properly, such as:Īgain, Citrix Director is the right place to start the troubleshooting process.
IT pros should first access Citrix Director to see if there are any policies in place or to see what kind of latency the connected users are experiencing. Since printing is also supported in double-hop scenarios, the Gateway can be the root of the Citrix printing issue if it has limited bandwidth or the wrong configuration. Slow printing can occur if IT has a quality of service (QoS) policy in place that limits the amount of bandwidth that is available per session, or if users have enough bandwidth available on the Gateway. Like most Citrix features, printing has its own virtual channel in the independent computing architecture (ICA)/ high definition experience ( HDX) protocol stack.
IT pros should learn about these five common Citrix printing issues and how to address them. When they do, IT pros should find the right troubleshooting process. Still, it's common for VDI admins to face Citrix printing issues.